You Had Me at Mistletoe - Christmas Gift Box with Chocolate & Sparkling Wine

The British Gift Co. are proud to offer Free UK mainland Delivery on orders over £50 with a 3 - 5 working day standard delivery service.

All our gifts are delivered using the DPD signed and tracked service. The recipients mobile number added at the shipping address stage will be used to notify them of the delivery. They will have the opportunity to reschedule, arrange delivery to a neighbour or the most convenient DPD collection point. There are currently more than 6,000 collection points throughout the UK with 97% of the population falling within a 5 mile radius.

Note: The shipping address stage mobile number will only be used for delivery purposes. Your order confirmations will be sent to you via email and your gift recipient will only receive notification that they are expecting a delivery from The British Gift Co.

Standard Delivery £5.95 - Orders are packed and shipped for delivery to recipients within 3 - 5 working days. 

DPD Express Delivery £7.95: 1 - 2 day express service option can be selected at checkout to ensure your gift is prioritised, packed and shipped as quickly as possible.

The British Gift Co. only use DPD to ensure the best possible delivery service. You will receive confirmation that your delivery is on its way with the option to change date, arrange collection at a DPD drop off point or upgrade service, as well as being able to track your delivery live.

UK Deliveries only - Europe and International deliveries are not currently available whilst the company focuses on local deliveries in the current climate. As a responsible company, we have streamlined our operation to more comprehensibly abide by Covid-19 regulations.

We are so confident of our artisan quality products that we offer a 14 day ‘No Quibble’ policy at The British Gift Co.

Complying with the Consumer Contracts Regulations we offer a 14 day cooling off period from the date of delivery.

In order to be eligible for a full refund, you must follow the below instructions:

1.Inform us of your request and reason by email  to info@thebritishgiftco.com

2.The products remain unused, unopen and with in excess of one month of the sell by date.

3.Complete gift hamper sent to the below address. 

The British Gift Co. (Unit C018), 66-68 Roseville Road, Leeds, LS8 5DR

If the gift arrives damaged or broken from transit, please let us know within 24 hours otherwise, we cannot replace your item. See details under 'Exchanges' below. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Gift cards and perishable foods are exempt from being returned.

If you have requested a refund with us in the 14-day cooling off period, we will refund within 14 days excluding any delivery or duties incurred when returning to The British Gift Co.

To complete your return, we require a receipt or proof of purchase sent to info@thebritishgiftco.com. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebritishgiftco.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged.

If the gift arrives damaged or broken from transit, please let us know within 24 hours otherwise, we cannot replace your item. 

To request a refund or exchange due to breakage, send us an email with an image of the broken item(s) to info@thebritishgiftco.com with proof of delivery.

Send your item to: The British Gift Co. 66-68 Roseville Road, Leeds, LS8 5DR

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: The British Gift Co. (Unit C018), 66-68 Roseville Road, Leeds, LS8 5DR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

All our shipments are dispatched on a tracking service. You can contact us for tracking details and proof of deliveries.

For our corporate customers: 

Unclaimed Stock: If gift boxes and contents are left unclaimed or without adequate recipient information, The Artisan Gift Company Ltd (trading as The British Gift Co.) reserves the right to reclaim any useable products after a 1 month period from the original dispatch date. We will, of course, make every effort to contact you within this 1 month period and before the stock is claimed back.